What do I need to start the classes?
You will need a laptop, tablet, or computer and mouse. We provide all the necessary materials for the lessons. Before the course begins, students receive simple instructions on how to prepare for the lessons and install the required software. If any difficulties arise, our technical support team and teachers will promptly assist you.
Do I need to install additional programs?
Some tasks may require online programs, for which you only need to register. However, if any program installations are necessary, we provide detailed instructions and our technical specialists are available to assist you.
Which platform do the classes use?
Classes are conducted on our platform, using the Google Chrome browser on a computer or laptop. Please note that a tablet or phone alone is not sufficient for the classes, as professional programs are used during the lessons.
What if my child needs more challenging assignments in class?
The teacher can assign additional tasks during the lesson and provide more challenging homework. Additionally, we can transfer your child to a group where more advanced students are engaged.
What should we do if we go on vacation or if the child falls ill?
If your child misses a lesson or several classes for any reason, we will arrange makeup sessions with a teacher to ensure they can catch up with the group. If catching up becomes infeasible, we will transfer your child to another group or form a new one at a convenient time for you.
Will there be recordings of the classes?
We can record the lesson to control the quality of the teacher's work. The customer can always refuse to record the lesson.
How many times a week are the classes conducted?
We offer two formats: individual and parallel lessons. In the parallel format, classes are typically held 1-2 times a week. We can adjust the intensity of the classes to suit your needs.
Can we change the class schedule after the course has started?
Yes, you can. Additionally, we provide individual lessons. You can change your child's group at any time for various reasons, such as scheduling conflicts, teacher preferences, workload adjustments, or any other requirements you may have.